Working with so-called difficult employees can be one of a manager’s biggest headaches. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre. Conflict can be brought on by many different situations; one of the major situations we see that causes conflict is change. This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through this training, managers learn their style of handling conflict and understand how that style might differ from their employees’ methods. They also take time to recognize how quickly employees’ fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles. |
